Edomias International invites qualified and competent applicants for the following position.
Job Position: Operations Officer – Somali Speaker
Required Qualification and Experience:
- Education: BA/BSc Degree in any field.
- Experience: 0 years (Fresh graduates are encouraged to apply).
Skills:
- Basic knowledge of computer skills, including MS Office, with good typing speed.
- Adaptability and presence of mind to handle customer queries and complaints.
- Ability to innovate and enhance procedures and methods to increase productivity and cost-effectiveness.
Purpose of the Role:
- Manage end-to-end operations of the VAC while ensuring quality and cost savings.
- Ensure compliance with set processes.
- Manage people to bring out their best efficiency.
- Implement new process rollouts or changes.
Responsibilities:
- Productivity: Achieve targets as prescribed in the Team Objective Tracker.
- Customer Satisfaction: Address complaints and meet targets in the Team Objective Tracker.
- Data Entry: Ensure timely and accurate data entry.
- Attendance: Avoid late reporting or unauthorized absenteeism.
- Turnaround Time (TAT): Adhere to targets in the Team Objective Tracker.
- Project Completion: Ensure timely completion of WB projects.
- Training: Attend scheduled HR training programs and achieve internal process certifications.
- Error Monitoring: Reduce daily errors and maintain an Error Log.
- Performance Tracking: Update productivity and VAS conversion grids daily.
Salary: 20,275.00 ETB
Required Positions: 02 (Two)
Place of Work: Addis Ababa
How to Apply:
Interested applicants who meet the above qualifications can send their Application Letter and CV to:
Email: info@jobsinethiopia.net
- Subject Line: Clearly mark the job title as “Somali Speaker – Operations Officer.”
- Only shortlisted candidates will be contacted.
Deadline: February 2, 2025
Take this opportunity to grow your career with Edomias International!