Dashen Bank Vacancy Announcement

📢 Dashen Bank invites qualified and competent applicants to apply for the following vacant position.

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About Dashen Bank:

Founded in September 1995, Dashen Bank is one of the largest private banks in Ethiopia. Named after Mount Dashen, the highest peak in Ethiopia, the bank aspires to be the Best in Class Bank in Africa.

Headquartered in Addis Ababa, Dashen Bank operates through:
✅ 450+ branches nationwide
✅ 10 dedicated Forex Bureaus
✅ 400+ ATMs
✅ 950+ Point-of-Sale (POS) terminals
✅ Correspondent banking relationships with 462 banks across 70 countries and 170 cities

Position: Customer Service Manager I

📍 Place of Work:

Sire Branch (Assela Area)
Hamda Diksis Branch (Assela Area)
💰 Salary: Attractive

Job Summary:

The Customer Service Manager I will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officers (Cash/Accounts). The role focuses on ensuring operational excellence and delivering exemplary customer service to support the Bank’s growth and customer satisfaction.

Job Requirements:

Academic and Professional Qualifications:

🎓 Bachelor’s degree in:

Accounting
Management
Economics
Business Administration
Or any business-related field

Experience:

📌 Minimum of Six (6) years of banking experience

Technical Competencies:

✅ Understanding of financial products and services
✅ Experience in modern service delivery practices in medium to large banks
✅ Strong knowledge of banking policies, processes, and compliance standards
✅ Ability to handle client inquiries and resolve issues effectively
✅ Project management skills