About Abay Bank S.C.
Abay Bank S.C., established on July 7, 2002 (Ethiopian Calendar), is a prominent financial institution in Ethiopia. The bank officially commenced operations on October 25, 2003 (Ethiopian Calendar), with a subscribed capital of Birr 174.5 million and a paid-up capital of Birr 125.8 million.
Position: Customer Service Officer (CSO) II
- Job Summary:
The Customer Service Officer (CSO) is responsible for providing exceptional customer service by handling inquiries, resolving issues, and ensuring customer satisfaction. This role involves active interaction with customers via various channels, including phone, email, and chat, while providing timely and effective solutions. - Key Responsibilities:
- Customer Interaction:
- Respond promptly to customer inquiries and requests through various channels.
- Actively listen to customer concerns and complaints, demonstrating empathy and understanding.
- Provide accurate and helpful information about products, services, and company policies.
- Resolve customer issues efficiently and escalate complex problems as necessary.
- Problem-Solving:
- Identify and analyze customer problems to determine the root cause.
- Implement appropriate solutions and follow up to ensure satisfaction.
- Utilize problem-solving skills to handle challenging situations effectively.
- Customer Relationship Management:
- Build strong relationships by delivering excellent service and fostering trust.
- Maintain accurate customer records.
- Identify opportunities to upsell or cross-sell products and services.
- Administrative Tasks:
- Process customer orders, returns, and exchanges.
- Generate reports on customer interactions and performance metrics.
- Adhere to company policies and procedures.
- Teamwork:
- Collaborate with colleagues to ensure seamless customer service delivery.
- Share knowledge and best practices within the team.
- Contribute to a positive and supportive team environment.
- Customer Interaction:
Required Educational Background:
- Bachelor’s Degree in:
- Management
- Business Management
- Accounting
- Accounting & Finance
- Banking & Finance
- Economics
- Marketing
Required Skills and Competencies:
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Patience and empathy
- Attention to detail
- Ability to multitask and prioritize tasks
- Proficiency in relevant software applications (e.g., CRM systems, help desk software)
Application Information
- Application Link: Click Here
Application Deadline: December 20, 2024
Join Abay Bank S.C. and contribute to delivering exceptional financial services while building a rewarding career in the banking industry!