Dashen Bank Job Vacancy Announcement

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Position: Customer Support – ITM (Interactive Teller Machine) – Afan Oromo Language

Job Summary:

The Customer Support – ITM role involves advising and assisting customers with Interactive Teller Machine (ITM) services such as account opening, cash deposits, FCY cash/cheque deposits, and cross-selling the Bank’s products. The role ensures compliance with the Bank’s policies, maintains the readiness of ITM equipment, and resolves any technical issues.

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Requirements

Experience:

• Minimum of four (4) years of relevant experience.

Technical Competencies:

• Strong understanding of customer care service standards.
• Knowledge of banking products and services.
• Proficient in Bank accounting, procedures, and core banking systems.
• Proficiency in Microsoft Office.
• Ability to resolve technical issues related to ITM operations.

Behavioral Competencies:

• Strong interpersonal and cross-cultural communication skills.
• Creativity and innovation.
• High attention to detail and professionalism.
• Effective customer relationship management.
• Risk awareness and adherence to regulatory standards.

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Required Skills

• Communication.
• Account Management.

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How to Apply

Click the link below to apply:
Apply Here

Application Deadline:  December 8th 2024

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